Privacy Policy

Effective Date: September 17, 2026

Flourish OT Services (“Flourish OT Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://flourishotservices.org/ (the “Website”), contact us, submit an inquiry, or otherwise interact with our online services.

By using this Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you use our Website, including when you submit a contact or service inquiry form.

Depending on how you interact with us, this information may include:

Parent or caregiver name

Email address

Telephone number

Child's age

Information you include in your message or inquiry

Information related to occupational therapy services, referrals, scheduling, or insurance

Any other information you voluntarily provide to us

Automatically Collected Information

When you visit our Website, certain information may be collected automatically by our Website or by third-party technology providers. This may include:

IP address

Browser type and version

Device type

Operating system

Pages visited

Date and time of visits

Referring website or page

General Website usage information

Cookies and similar technologies

We use this information primarily to operate, maintain, secure, and improve our Website.

2. How We Use Your Information

We may use information we collect to:

Respond to your questions and inquiries

Contact you regarding occupational therapy services

Respond to requests for referrals or consultations

Schedule or coordinate services when applicable

Provide information you request about our services

Communicate with parents, caregivers, or authorized representatives

Improve our Website and user experience

Maintain the security and functionality of our Website

Prevent fraud, abuse, or unauthorized activity

Comply with applicable laws, regulations, legal processes, and professional obligations

We will not use information submitted through the Website for purposes unrelated to our business and service operations except as permitted or required by law.

3. Children's Information

Our services are intended to support children, including children between approximately 6 months and 17 years of age.

Because information submitted through our Website may relate to a child, parents and caregivers should avoid submitting unnecessary sensitive medical, developmental, or identifying information through a general Website contact form.

Please do not submit detailed medical records, Social Security numbers, insurance identification numbers, or other highly sensitive information through a general contact form unless specifically requested through an appropriate secure process.

Where applicable, we will handle protected health information in accordance with applicable federal and state privacy requirements.

4. Protected Health Information and HIPAA

Flourish OT Services may provide healthcare-related services that are subject to federal and state privacy requirements, including, where applicable, the Health Insurance Portability and Accountability Act (“HIPAA”).

Information submitted through this public Website is not necessarily transmitted through a HIPAA-secure communication system.

If you need to provide medical records, detailed health information, insurance information, or other protected health information, please contact our office and ask about the appropriate secure method for submitting that information.

Where HIPAA applies to our activities, our use and disclosure of protected health information will be governed by our applicable Notice of Privacy Practices and other legally required policies.

This Website Privacy Policy does not replace or supersede any applicable HIPAA Notice of Privacy Practices.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, analytics tools, or similar technologies.

These technologies may be used to:

Keep the Website functioning properly

Understand how visitors use the Website

Improve Website performance

Remember certain preferences

Measure the effectiveness of communications or marketing

Some technologies may be provided by third-party service providers.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.

6. Third-Party Service Providers

We may use third-party companies and service providers to operate, maintain, secure, analyze, or support our Website and business operations.

These providers may process information on our behalf for purposes such as:

Website hosting

Contact forms

Customer relationship management

Appointment or scheduling services

Email or text communications

Analytics

Website security

Advertising or marketing

Technical support

We expect our service providers to use information only as necessary to provide the services they perform for us and to maintain appropriate safeguards.

The specific third-party services used by our Website may change from time to time.

7. How We Share Information

We do not sell your personal information for money.

We may disclose information when reasonably necessary to:

Provide or coordinate requested services

Respond to your requests

Work with service providers and contractors who support our operations

Maintain and secure our Website

Comply with legal obligations

Respond to lawful requests from governmental authorities

Protect our rights, property, safety, or the safety of others

Investigate suspected fraud, abuse, or unauthorized activity

Complete a business transaction, such as a merger, acquisition, reorganization, or sale of assets, where legally permitted

Where applicable, disclosures of protected health information will be handled according to applicable privacy laws and our Notice of Privacy Practices.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no Internet transmission, website, electronic storage system, or method of communication can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the Website.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain appropriate business and healthcare records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Choices and Rights

Depending on where you live and the laws applicable to your information, you may have certain rights regarding your personal information.

These may include the right to:

Request access to certain personal information

Request correction of inaccurate information

Request deletion of certain information, where legally permitted

Ask questions about how your information is used

Withdraw consent where processing is based on consent, subject to applicable limitations

Certain information may be exempt from deletion or access requests when we are required or permitted by law to retain it.

If you would like to make a privacy-related request, please contact us using the information provided below.

11. Email and Text Communications

If you provide your telephone number or email address, we may use that information to respond to your inquiry or communicate with you regarding services you have requested.

If you receive optional marketing communications, you may unsubscribe from marketing emails by following the unsubscribe instructions included in those messages.

Message and data rates may apply to text messages depending on your mobile carrier.

We will not use your contact information for unrelated marketing purposes in a manner prohibited by applicable law.

12. Third-Party Websites

Our Website may contain links to third-party websites, services, social media platforms, or other online resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

13. Do Not Track

Some web browsers offer a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals in all circumstances.

14. Florida Residents

Flourish OT Services operates in Florida.

Florida residents may have additional privacy rights under applicable Florida law. Where applicable, we will honor rights provided by law, subject to applicable exceptions, limitations, verification requirements, and other legal requirements.

If you have questions about your privacy rights, please contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the “Effective Date” at the top of this page.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Flourish OT Services
12651 McGregor Blvd, Ste 501-C
Fort Myers, FL 33919

Phone: (239) 839-3024
Email: [email protected]

Business Hours: Monday–Friday, 9:00 AM–4:00 PM

For privacy or healthcare-related requests, please do not include detailed medical information in an unsecured email unless you have been instructed to do so through an appropriate secure communication method.

Last Updated: September 17, 2026